Refund Policy

​

At Rak-It Padel, we take pride in the quality of our products and aim to ensure that your experience with us is smooth and reliable. Please take a moment to read our policy regarding returns, refunds, and exchanges.

​

1. Damaged Items Only

​

We only accept returns or exchanges if your item arrives damaged or faulty.

To be eligible for a return or exchange:

• You must notify us within 7 days of receiving the item.

• The item must be unused, in its original packaging, and accompanied by proof of purchase.

• Clear photos of the damage must be provided.

​

2. How to Request a Return or Exchange

​

To request a return or exchange, please contact us at:

Email: serve@rak-it.co.uk
Subject Line: Return/Exchange Request – Order #[Your Order Number]

Please include:

• A brief description of the issue

• Your order number

• Photographic evidence of the damage

Our team will review your request and respond within 2-3 working days.

​

3. What Happens Next

​

• If your return is approved, we will provide instructions for sending the item back to us.

• Once received and inspected, we will issue an exchange or a refund (if a replacement isn’t available).

• Refunds will be processed back to your original method of payment and may take 5–10 business days to appear depending on your bank.

​

4. Non-Returnable Items

​

We do not accept returns or exchanges for:

• Items that are not damaged or faulty

• Items returned after the 7-day window

• Products that have been used or are not in their original condition

​

5. Shipping Costs

​

If the item is confirmed to be faulty or damaged:

• We will cover the cost of return shipping.

• If you return an item without prior approval or for reasons outside our policy, you will be responsible for return postage.

​

6. Questions?

If you’re unsure about anything in this policy, or you’d like to speak to someone before placing your order, feel free to reach out.

Contact Email: serve@rak-it.co.uk